Refund policy

We want you to be completely satisfied with your purchase from Smart Gardens Limited. If for any reason you are not satisfied, we offer a flexible refund policy.

 

Returns

If you wish to return your purchase, please contact us within 30 days of receiving your order to request a return authorization. We will provide you with instructions on how to return the item(s). To be eligible for a return, the item(s) must be undamaged, in the same condition as when you received them, and in their original packaging.

 

Refunds

Once we receive your return, we will inspect the item(s) and notify you of the status of your refund. If the item(s) are in their original condition, we will process a refund to your original payment method. Please note that shipping costs are non-refundable and you will be responsible for the cost of return shipping.

 

Exchanges

If you wish to exchange your purchase for a different item, please contact us within 30 days of receiving your order to request an exchange authorization. We will provide you with instructions on how to exchange the item(s). To be eligible for an exchange, the item(s) must be unused, in the same condition as when you received them, and in their original packaging.

 

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order to request a replacement or refund. We will provide you with instructions on how to return the item(s). If the item(s) are found to be defective or damaged, we will process a replacement or refund to your original payment method, including any shipping costs.

 

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at support@smartgardens.co.nz. We may update this Refund Policy from time to time, so please check back periodically for any changes.